Neko Go! Support

Help with Neko Go! and Den Den, your station cat for Japan’s trains.

Need a hand? Email admin@nekogotravel.app. We answer within two business days.

1Your free days

Neko Go is free for your first three days, with route search and Den Den’s guidance included. Your free days begin when you plan your first journey, not when you download, so you can install the app at home before you travel.

Nothing is charged during your free days, and nothing renews automatically.

2Travel passes

After your free days, you can choose a 7, 14 or 21-day travel pass and pay once. There is no subscription and no automatic renewal.

3Where Den Den goes

More cities, stations and journeys across Japan will be added over time.

4A route isn’t showing

Den Den only uses licensed Japanese transit data. If a journey is outside the areas he covers, or something doesn’t look right, email us the two station names and we’ll take a look.

5Refunds

Purchases made inside the app are handled by Apple. You can request a refund at reportaproblem.apple.com or from your purchase history.

For any other refund question, write to admin@nekogotravel.app.

6Deleting your account

Open the app menu and choose Delete Account. If you can’t get into the app, email us and we’ll delete your account for you.

7Den Den on WhatsApp

You can also talk to Den Den on WhatsApp. To link that chat to your app account, send Den Den the word app and he’ll reply with a code to enter in the app.

8Times and platforms

Den Den gives you the route, which way to board, where to change and how to find your way out. Journey times are typical durations, not live running times, and Den Den doesn’t show departure times or platform numbers. The departure boards at the station always have the latest information.

9Anything else

For anything not covered here, write to admin@nekogotravel.app.